FAQS

How far can one person go using throttle only?

Idealy, the cruise range is according to every model's milage from specifics. Estimates are contingent upon rider and towing weight, riding style, wind speed and terrain.

Can the battery be charged when it is folded?

The battery can be charged when it is folded. Also the battery is detachable and rechargable.

If the battery dies, can I just use human power

You can switch to pedal model to contiune riding. Easy to pedal without PAS.

Can this bike use in winter? Or which temperature can it work.

This bike can be used in winter or snow weather. Working temperature range: -20°C-40°C(-4°F-104°F). Reminder: Do not ride more than 7 miles in a single trip at high temperatures.

The battery's key postion of folding ebikes .

There are three positon to the keyhole. Clockwise is to lock the battery, and counterclockwise is to unlock the battery. And the center positon can hold the battery, but it is not stable. So when riding on the road, please turn the key clockwise to the end

How long will shipping take?

Normally it will take 3-7 days to deliver.

What's the dimension of X6 shipping box? Also shipping weight.

Box dimension: 40" x 17" x 25"; Shipping weight: 62 lbs. All free shipping for our bikes.

What is Eahora’s most advanced technology?

E.PAS. Technology, It is double the duration of regular e-bike under the same battery capacity and motor usage. It also allows the battery to get recharged when it is on high speed or downhill.

How does the brand Eahora ensures the stability?

All the parts and accessories on the e-bikes are the known brand for example Samsung battery. Every bike is fully inspected under QC standards. Eahora’s mantra is to address all the customer issues in fastest manner. All the issues or concerns will be solved within 24 hours.

What makes Eahora most attractive?

The fact that our battery is equivalent to two batteries in other e-bikes makes it super attractive.
Please note we do not sell second hand or used bikes.

When will the Eahora AM100 crowdfunding be launched in Indiegogo?

It will be available approximately in Jan 10th of 2020.

What's the advance order for?

By making the advance order, customer can get ebike equipment pack(value more than $200). Also get the early bird price in Indiegogo.

Can I ask for the refund for advance order?

You can contact us at any time for refund if you change your mind halfway. No refund after completing order from indiegogo.

How do I complete the remain order in Indiegogo?

We will send private link of indiegogo when we launch indiegogo crowfunding. The color opiton will be available till then. The total payment amount contains the early bird price plus shipping fee.

When will start shipping the orders?

AM100 | 350W will start shipping as the first batch approximatel on Jan 20th, 2020. Other models will start shipping in Feb.

If I don't buy the e-bike at last, can I still pay $39 to get this equipment pack?

If you decide not to buy our am100, we will not send you this equipment pack. This package is only sent to customers who have paid for the reservation and purchased the am100 on indeigoo. You can always contact us for a refund($39) if you decide not to buy AM100.