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Troubleshooting


Troubleshooting common ebike issues. 

Common issue:

Motor not working: The wheel only make a noise while pressing throttle in PAS1~3 level--Motor Troubleshooting/Motor Hall Checking

Possible causes:

  • Motor cable loose/damaged
  • Poor connection of controller
  • Clutch failure
  • E24 Hall motor

Battery not working: The battery doesn‘t charge--Battery Troubleshooting/Battery Voltage Testing

Possible causes:

  • Wrong charger/charger failure
  • Battery failure

Error code:(The motor will not work as long as the code appears)

E22=Throttle Abnormality:Screen shows E022 and the throttle is not working.--X5X7 Controller Checking/Mountain bike Controller Checking

Possible causes:

  • Throttle wire failure
  • Poor contact of controller lead

--Unplug the throttle cable connector and reconnect it. 
--Check the controller connection.

E24=Motor Hall Signial Abnormality--Motor Troubleshooting/E24Troubleshooting

Possible causes:

  • Motor cable loose/damaged
  • E24 Hall motor
  • Poor connection of controller

--Check whether the motor cable is loose or damaged.
--Refer to the testing file and use mutimeter to check the motor.

E25=Brake Abnormality:Screen shows E025, the throttle and PAS are not working--E25Troubleshooting

Possible causes:

  • Poor contact of brake lead

--Unplug the brake cable connector and reconnect it in turns.

E30=Communication Abnormality--E30Troubleshooting

Possible causes:

  • Wire faulty or poor connection