First off I would like to state my only complaint was with the shipping process. It took a month to get the bike after an issue with UPS. The company updated me on the changes throughout the process.
I am pleased with the packaging the spray foam was a pain but it protected the bike well. I have put 40 miles on the bike with the only issue being that the derailer for the cassette not being tuned but it's an easy fix.
My second ride was my test on how far the battery will go. For context I'm 5'9" and 250lbs. It was a 25 mile round trip to my favorite fishing spots along a string of beach towns. There was one bridge but the rest was flat bike lanes. The first quarter I rode in level one pedal assist. Top speed was 18mph. I then used the throttle only the rest of the way. At halfway I only had used one out of five battery levels. The first half of the return trip I used level two throttle. Top speed 24mph. And the last quarter of the trip I used level three throttle only (top speed 28mph) and returned home with one level of battery left.
I am beyond pleased with this bike. It is a great way to get around. Well worth the price tag.