1. Warranty Coverage & Duration

• Exclusions:

  • Normal wear and tear (tires, brake pads, chains, etc.).

  • Damage from misuse, accidents, modifications, improper maintenance, or non-original parts.

  • Water damage, extreme weather, or force majeure events (e.g., floods, fires).

2. Claims Process

• Step 1: Contact support at service@eahoraebike.com with:

  • Proof of purchase (required).

  • Photos/video of the defect.

• Step 2:

  • Eahora reviews the claim and may provide troubleshooting guidance.

  • Approved claims: Free replacement parts shipped to the continental U.S. (or original purchase country).

• Step 3: Only for unrepairable bikes（e.g.,  severely broken frame）:

  • Return the bike for inspection (Eahora provides a shipping label).

  • Customer pays return shipping if opting for self-arranged returns.

3. Exclusions & Limitations

• No coverage for:

  • Secondhand owners or commercial use.

  • Damage from crashes, overloading, stunts, or unauthorized repairs.

  • Consumables (tires, tubes, grips, etc.).

• Shipping damage:

  • Report within 10 days of delivery. Include photos, signed Bill of Lading, and retain packaging.

• Chargeback disputes: Warranty services pause if a credit card chargeback is filed while the customer retains the product.

4. Customer Responsibilities

• Inspect upon delivery: Note damage on the Bill of Lading and photograph immediately.

• Follow guidelines: Use only Eahora-approved parts and chargers.

• Respectful communication: Rude or abusive behavior may result in terminated support, voided warranties, or account cancellation.

5. Liability Disclaimer

• Eahora is not liable for:

  • Indirect damages (e.g., injury, property loss, economic harm).

  • Third-party repairs or parts unless pre-authorized.

  • Shipping damage if using freight forwarders or self-arranged returns.

Contact: service@eahoraebike.com | Claims deadline: 1 year from purchase date.