Frequently Asked Questions
Absolutely! You'll be glad to know that removing and charging the battery indoors is a breeze with Eahora ebikes. Our expertly designed ebikes feature easily detachable batteries that can be removed within just 2 minutes, completely hassle-free and without compromising safety. Rest assured, our batteries are meticulously chosen for their exceptional quality and are fully compliant with the rigorous UL certification standards.
Great news! All Eahora ebikes are equipped with a convenient Sport Mode feature. This means that even if your battery runs out during your ride or if you simply want to enjoy the exhilaration of manual cycling for exercise, you can effortlessly switch to this mode. In Sport Mode, your ebike functions just like a regular bike, giving you the freedom and flexibility to pedal with ease. So whether it's for fitness or when you need that extra boost, our ebikes have got you covered.
To ensure your Eahora ebike arrives in pristine condition, we take extra care in packaging. As a result, most of our ebikes are shipped at 85% assembly, requiring only minimal effort on your part. You'll simply need to attach the front wheels, handlebars, and pedals, which can easily be done with the tools and instructional videos that we provide. No need to worry about purchasing any additional tools – we've got you covered with everything you need for a seamless assembly process.
Rest assured, every Eahora ebike is accompanied by a charger that perfectly matches its specifications. For optimal performance and to guarantee seamless electronic control adaptation, we strongly advise utilizing the original charger that comes with your ebike. This ensures that your ebike receives the precise charging it requires, allowing you to enjoy a smooth and reliable riding experience.
At Eahora, our ebikes belong to Class 3, offering you a high-performance riding experience. It's important to note that different countries may have specific requirements when it comes to ebike registration. Rest assured, we've got you covered. If you need any information regarding the registration process according to the laws of your country, we are more than happy to provide you with all the relevant details. Your safety and compliance are our top priorities.
As a way to show our deep appreciation for the incredible work done by healthcare professionals, teachers, firefighters, military personnel, military family members, and students, Eahora Ebikes is thrilled to extend a special gesture of gratitude. We are excited to offer an exclusive discount of $50 on all purchases of our top-quality ebikes. Our ultimate goal is to bring joy and convenience to your daily lives through our exceptional range of e-bikes.
Absolutely! If you need to split your order into smaller payments using different methods, simply get in touch with our dedicated customer service team. We're here to assist you every step of the way. Additionally, we offer convenient payment options such as Paypal and Klarna, allowing you to make monthly payments that suit your budget and preferences. Feel free to reach out to us for more information or assistance with payment arrangements.
We support Klarna's four-interest-free installments.
you need to make any modifications or cancel your order, we kindly ask you to reach out to our dedicated customer service team without delay. The quickest and most efficient way to get in touch with us is by sending an email. We're here to assist you and ensure your satisfaction every step of the way.
Sure! When it comes to shipping to Canada, there is a standard shipping fee of $150 that applies. This fee ensures that your package is securely delivered to its destination. If you would like to explore the available models and gather more information, I recommend visiting the provided link for available models and more information.
Yes, kindly contact our customer service (email@example.com) to arrange a specific delivery time that suits your travel plans.
You can expect to receive your tracking number within one business day after your order has been placed. Please note that orders made over the weekend will be processed on the following Monday. We appreciate your patience and understanding as we work diligently to ensure a seamless shopping experience for you.
If you haven't received your tracking number within the expected shipping timeframe, we kindly ask you to reach out to our customer service team for further assistance and confirmation.
Our team checks the logistics status daily. If there are any abnormalities or delays, we will promptly contact the logistics company. Please also contact our customer service for the latest updates on your shipment.
Such issues are typically resolved automatically within 1-2 days, and the tracking information will be updated accordingly.
We have Test Ride Points available. Please refer to this link for more information on the nearest service center.
In the realm of electric bicycles, proper maintenance is key for a safe and seamless ride. For avid riders covering 100+ miles weekly, our blog (hyperlink) offers the ultimate maintenance checklist. Gain expert insights on keeping every component in optimal condition, ensuring your ebike performs at its best.
To determine if your car is still covered by warranty, please refer to the user manual for the specific duration. Our ebikes typically come with a one-year warranty. If your vehicle is within the warranty period, kindly reach out to our customer service team. They will require a photo or video illustrating the issue. Once confirmed, we'll promptly provide a replacement. If your car is no longer under warranty, we're still happy to offer technical support, but will require additional information.
Certainly! If you encounter any issues, please provide us with your order number so that we can assist you promptly and efficiently. Your order number helps us quickly access the necessary information to address any concerns or questions you may have.
Return & Refund
You can cancel your order before it is shipped. Once you place the order, we will reach out to you within 24 hours to provide the tracking number.
You can receive a full refund if the ebikes have not yet been shipped. However, if they have already been shipped, you will need to contact our official customer service at Eahora for refund authorization. Please note that any shipping damages incurred during the return period will be deducted from the total refund amount. For more detailed information, please refer to our Return&Refund Policy.
Please contact our customer service by email, and they'll provide you with the fastest solution.
You can expect to receive your refund within 1-3 working days. If not, please contact our customer service for more detailed information and confirmation.