FAQ

Product

How to activate cruise control?

To use cruise control, use the throttle to reach the desired speed, then long press (approximately 3 seconds) the minus button on the control unit. The ebike will then continue at that speed until the brake is applied.

Should I pump the tire on 25 or 28psi?

Some riders prefer having their tires as low as 7 psi for a softer ride on rocky dirt roads. 25 or 28 psi is fine and will give you better range on paved or smooth roads and less rolling resistance. The recomennd
tire press is marked on the sidewall.

Is x7 folding ebike waterproof or safe to use in rain?

The battery is sufficiently enclosed that the eahora x5 ebikes can be ridden safely in mild rain. However, riding them during really heavy downpours or flooded streets is not suggested because the crank or motor can get splashed or even covered with water. It is important to seek refuge until the rain stops and the roads are no longer flooded.

Do I need any special tools to assemble the ebike?

Yes, the package includes a basic tool kit with everything you need to assemble the bike, assembly is easy. The handlebars, pedals and tire need to be mounted.

Can throttle and pedal assist(PAS) be used together?

Throttle and PAS are two independent functions. You can only use one of them at the same time.

Shipping

What is the Eahora delivery time?

All ebike orders will be processed and a tracking number will be sent within 24 hours of the order being placed. Orders placed on weekend need to wait until next Monday. After the tracking number is provided, it normally takes 3-7 days to deliver. Our 2022 shipping records show that Eahora ebike orders' average delivery time is 5.21 Days, and 82.81% of orders were delivered within seven days.

Do you ship to Alaska or Hawaii?

We can only ship to the 48 contiguous states, which doesn't include Alaska, Hawaii, Puerto Rico and the other U.S. territories.

What are the logistics companies Eahora are working with?

In the US, we work with Fedex & UPS to deliver ebike orders.

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