1. Warranty Coverage & Duration

• Exclusions:

  • Normal wear and tear (tires, brake pads, chains, etc.).

  • Damage from misuse, accidents, modifications, improper maintenance, or non-original parts.

  • Water damage, extreme weather, or force majeure events (e.g., floods, fires).

2. Claims Process

• Step 1: Contact support at service@eahoraebike.com with:

  • Proof of purchase (required).

  • Photos/video of the defect.

• Step 2:

  • Eahora reviews the claim and may provide troubleshooting guidance.

  • Approved claims: Free replacement parts shipped to the continental U.S. (or original purchase country).

• Step 3: Only for unrepairable bikes（e.g.,  severely broken frame）:

  • Return the bike for inspection (Eahora provides a shipping label).

  • Customer pays return shipping if opting for self-arranged returns.

• Note: （Eahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. Unrepairable ebikes are approved to be replaced or returned, and customers do not need to bear any costs. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）

3. Exclusions & Limitations

• No coverage for:

  • Secondhand owners or commercial use.

  • Damage from crashes, overloading, stunts, or unauthorized repairs.

  • Consumables (tires, tubes, grips, etc.).

• Shipping damage:

  • Report within 10 days of delivery. Include photos, signed Bill of Lading, and retain packaging.

• Chargeback disputes: Warranty services pause if a credit card chargeback is filed while the customer retains the product.

4. Customer Responsibilities

• Inspect upon delivery: Note damage on the Bill of Lading and photograph immediately.

• Follow guidelines: Use only Eahora-approved parts and chargers.

• Respectful communication: Rude or abusive behavior may result in terminated support, voided warranties, or account cancellation.

5. Liability Disclaimer

• Eahora is not liable for:

  • Indirect damages (e.g., injury, property loss, economic harm).

  • Third-party repairs or parts unless pre-authorized.

  • Shipping damage if using freight forwarders or self-arranged returns.

Contact: service@eahoraebike.com | Claims deadline: 1 year from purchase date.