SHIPPING POLICY

1 Shipping Area

United States: Eahora offers free shipping exclusively to the lower 48 states in the US. Please note that we do not directly ship to Alaska, Hawaii or any territory or jurisdiction outside of the contiguous United States. Additionally, all of our products are tax-inclusive for these 48 states.

Canada: Free fee. Available for limited models: Romeo pro, Juliet, APUS, Urban, ACE, AM100, AM200 (updated on Jan 9th, 2024).

2 Shipping Time

In-stock orders ship within one business day after payment. Pre-sale orders please check out product pages for the latest shipping information.

For in-stock orders, ebikes will be shipped within 24 hours, while e-scooters will be shipped within 48 hours. Accessories and parts will typically ship within 2-3 days. For pre-sale orders, we recommend checking the product pages for the latest information on shipping timelines. Please note that orders will not be processed during weekends.

3 Shipping Changes & Order Cancellation

3.1 Before Shipping

3.1.1 Order Cancellation

  • An order cancellation request within 24 hours after payment will not charge processing fee.
  • Address Changes No processing fee.
  • Model Or Color Exchanges No processing fee.

3.2 After Shipping

3.2.1 Order Cancellation

  • If the package remains unopened upon receipt, the customer is responsible for the return, Eahora will not provide the return label, please contact us for the return address, and a $150 shipping fee will be deducted from the final refund. 
  • If the package has been opened or assembled, a 30% depreciation fee along with return shipping fee will be deducted from the final refund. Please note that we will not cover the return shipping fee.

3.2.2 Address Changes

Eahora will waive the fee for address changes. Please contact us to update your address prior to package delivery.

3.2.3 Model or Color Exchanges

  • If the package is in box without assembling, return shipping fee will be charged for exchanges. (Please note we will not cover the return shipping fee)
  • If the package is unboxed and assembled, 30% depreciation fee and return shipping fee will be charged for exchanges.

4 Pick Up Order

We welcome our customers to drop by our warehouse and pick the bike up on your own. Extra $50 off for each pick up order.

4.1 Warehouses Available for Pick Up

  • Rancho Cucamonga, CA 91730
  • San Gabriel, CA 91776

4.2 Pick Up Procedures

Necessary steps to make appointment 

  • Contact us (service@eahoraebike.com) to get an invoice email
  • Ebike model and color that you want to pick up
  • Pick up time appointment

5 Order Tracking

Upon shipment of your package, an automated email containing tracking information will be sent to you. Please click on the appropriate link in your tracking number email.