Warranty page

1. Warranty Coverage & Duration

  • Exclusions:

    • Normal wear and tear (tires, brake pads, chains, etc.).

    • Damage from misuse, accidents, modifications, improper maintenance, or non-original parts.

    • Water damage, extreme weather, or force majeure events (e.g., floods, fires).


2. Claims Process

  • Step 1: Contact support at service@eahoraebike.com with:

    • Proof of purchase (required).

    • Photos/video of the defect.

  • Step 2:

    • Eahora reviews the claim and may provide troubleshooting guidance.

    • Approved claims: Free replacement parts shipped to the continental U.S. (or original purchase country).

  • Step 3: Only for unrepairable bikes(e.g.,  severely broken frame):

    • Return the bike for inspection (Eahora provides a shipping label).

    • Customer pays return shipping if opting for self-arranged returns.


3. Exclusions & Limitations

  • No coverage for:

    • Secondhand owners or commercial use.

    • Damage from crashes, overloading, stunts, or unauthorized repairs.

    • Consumables (tires, tubes, grips, etc.).

  • Shipping damage:

    • Report within 10 days of delivery. Include photos, signed Bill of Lading, and retain packaging.

  • Chargeback disputes: Warranty services pause if a credit card chargeback is filed while the customer retains the product.


4. Customer Responsibilities

  • Inspect upon delivery: Note damage on the Bill of Lading and photograph immediately.

  • Follow guidelines: Use only Eahora-approved parts and chargers.

  • Respectful communication: Rude or abusive behavior may result in terminated support, voided warranties, or account cancellation.


5. Liability Disclaimer

  • Eahora is not liable for:

    • Indirect damages (e.g., injury, property loss, economic harm).

    • Third-party repairs or parts unless pre-authorized.

    • Shipping damage if using freight forwarders or self-arranged returns.


Contact: service@eahoraebike.com | Claims deadline: 1 year from purchase date.